
Reservation and Lodging Policies
All guests staying at GRUPO OPERADOR DE HOTELES Y MOTELES S.A. DE C.V., hereinafter referred to as Kahal Boutique Hotel, are subject to the following policies, which are considered part of an adhesion contract and must be complied with without exception.
1. Rates
1.1. All rates are per room, per night, in Mexican pesos (MXN) plus applicable taxes (16% VAT + 5% lodging tax).
1.2. If you wish to pay your reservation in U.S. dollars (USD), the exchange rate established by the hotel will apply.
2. Deposits and Advance Payments
2.1. The deposit or advance payment required will depend on the selected rate plan.
2.2. Some rates require full non-refundable payment at the time of booking; others allow changes and cancellations under the conditions specified in each rate plan.
2.3. Guests must verify the specific conditions of their rate plan at the time of booking.
3. Cancellations, Changes, and No-Shows
3.1. Cancellation and modification conditions will depend on the reserved rate plan.
3.2. In case of early departure, no refunds will be issued.
3.3. For refundable rates, cancellations must be made within the allowed timeframe to avoid charges.
3.4. In the event of a no-show, the corresponding charge will apply according to the rate plan policy.
4. Payment Guarantee
A valid credit card will be required upon check-in as a guarantee. Final payment may be made by credit card, cash, bank transfer, or other methods authorized by the hotel.
5. Check-In and Check-Out
5.1. Check-in: from 3:00 p.m.
5.2. Check-out: before 12:00 p.m.
5.3. An additional night will be charged if the room is not vacated on time.
6. Occupancy and Additional Charges
6.1. An extra charge of $500 MXN (taxes included) per additional person per night applies only to Junior Suite Double rooms.
6.2. The hotel does not offer extra beds or rollaway beds.
6.3. The hotel only accepts guests who are of legal age.
7. Smoke-Free Rooms
7.1. All rooms are 100% smoke-free.
7.2. Failure to comply will result in a penalty charge of $2,000 MXN for deep cleaning, plus the equivalent of two nights at the current published rate.
8. Liability for Belongings
The hotel is not responsible for the loss or damage of money, jewelry, valuables, or personal belongings not deposited in the safety box provided in the room.
9. Property Damage
Guests are responsible for paying for any material damage caused to the hotel’s facilities or property during their stay.
10. Guest Registration and Visitors
10.1. Only guests duly registered at the hotel reception will be allowed access and lodging.
10.2. For the safety and comfort of all, external visitors are not allowed in guest rooms.
11. Right of Admission
The hotel reserves the right of admission and may deny entry or request the immediate departure of persons who fail to comply with these policies, disturb the peace, or engage in illegal activities.
12. Pet Policy
Pets are not allowed on the premises, except in exceptional cases with prior written authorization.
13. Emergencies or Death
In the event of an emergency or death, the hotel will cooperate with the relevant authorities and handle the guest’s luggage in accordance with established procedures.
14. Contingencies and Force Majeure
14.1. In the event of environmental contingencies or force majeure, guests must comply with the safety policies established by the hotel.
14.2. No refunds will be issued for force majeure events. The hotel will offer to reschedule the stay subject to availability.
15. Privacy and Data Protection
Personal data provided will be treated confidentially and in accordance with the Federal Law on Protection of Personal Data Held by Private Parties.
16. Parking
The hotel provides exclusive parking for registered guests.
17. Service Hours
The operating hours of hotel facilities, such as the restaurant, rooftop, or any additional services, will be specified in each case and may be subject to change without prior notice.
18. Accepted Payment Methods
Visa, Mastercard, American Express, cash, bank deposits, and/or bank transfers.
By booking at Kahal Boutique Hotel, you accept all the terms and conditions mentioned above.
Reservation policies may vary for group bookings.